WELCOME TO

THE BORDEAUX 3

THANK YOU FOR BOOKING OUR CARAVAN.

I HOPE YOU WILL LOVE STAYING IN OUR FAMILY CARAVAN AS MUCH AS WE DO!

 

IMPORTANT INFORMATION

We have had to make some changes to our Arrivals and Departures due to the COVID outbreak.  These changes are for your safety and also the safety of our cleaning staff.

 

ARRIVAL

We hope you find the caravan to your liking on arrival! Our cleaning team have the highest standards and always try to ensure everything is pristine clean for your arrival.  All of the key touch points in the caravan, including the key and keysafe, door handles, light switches etc have all been sanitised prior to your arrival.  All beds are made up for you.  In the cupboard under the sink there is cleaning products for you to use, new dishcloths, sponges, kitchen sprays, dishwasher tablets, rubbish bags and washing up liquid.  There is also Carex handwash at every sink.

 

DEPARTURE

It is very important that these guidelines are followed on departure:

  1. Strip all bedding off the beds and place in the red bag provided (if for any reason this is not provided please use a black bag from under the sink) any bed wetting issues MUST be reported as early as possible to enable appropriate cleaning, please bag any soiled or wet bedding separately.

  2. Open windows prior to leaving to let fresh air circulate.

  3. Please dispose of all rubbish at the nearby refuse area.

  4. Please ensure you have taken all of your belongings, as they cannot be returned to you at the present time.

  5. Please remember to lock the door and return the key to the keysafe.

 

 

LOUNGE

In the lounge area there is a 42-inch TV with fully loaded Amazon Firestick also with Netflix, Britbox and XCIPTV App installed, this allows access to all premium channels including live sports, movies, catch up TV and box sets , these are all logged into the my own family subscriptions and so are free for guests to watch, please do not change any settings on the accounts to keep them running smoothly! 

To access Premium TV and all Sky Channels:

Select this app from the Firestick menu

Here is the screen you will see:

 

 

LIVE TV: Live channels as they are aired

TV GUIDE: Another way to watch Live TV but takes longer - don't advise using

VOD: Movies - anything you want from new movies to classics!

SERIES: Box sets of popular series

There is Free WiFi, the router is located in the corner of the lounge on the TV unit and the password is on the bottom (WiFi NAME: HUAWEI-B311-4D21 PASSWORD: 90370181) there is also a QR code on the boiler cupboard door for instant connection on your device, just use the camera on your phone or tablet to scan this. 

 

There is a SKY + HD box which only has free channels to watch, but still allows recording for those favorite shows while you're out and about! 

The Sky remote also controls the TV, just press the TV button and on to switch the TV on. 

To use the Amazon Firestick you should be on HDMI 2

To use the Sky + HD box you should be on HDMI 1

To switch between these press TV and help on the sky remote then select the HDMI selection you require

There is an electric log burner effect fire in the lounge.  Please do not use the heat function on this unless absolutely necessary (i.e no gas and awaiting a new bottle being fitted). 

 

The central heating is quick to heat the caravan up and keeps it toasty warm!  Please feel free to use the timer function on the boiler to save having the heating on when out for the day but warm the caravan up nicely for your return. 

 

KITCHEN

The kitchen is well equipped for all your needs during your stay, I am sure you will find most things you will need in the cupboards and drawers.  Tea, coffee and sugar individual sachets are always left for guests, there is always a stock of cooking oil, sauces condiments etc in the cupboard beside the microwave, we were unable to leave these last season due to COVID regulations, but for this season I have purchased them to give guests the option of using them if they wish to!  There is a stock of cleaning essentials in the cupboard under the sink, dish cloths, sponges, kitchen spray, dishwasher tablets and washing up liquid can always be found there.

 

Also in the kitchen you will find a full size gas cooker, integrated full size fridge freezer, Dolce Gusto coffee machine and also a microwave and toaster. 

When using the dishwasher the best and quickest programme option is P1.  it only takes 30 minutes and cleans the dishes well too!

 

 

MASTER BEDROOM

The master bedroom has a comfortable double bed.  It has a double wardrobe and plenty of cupboards and drawers for storage.  There is a 32-inch with Freeview and hairdryer & straighteners in the dressing table drawers for your use.  There is also an en-suite WC with wash basin. 

 

TWIN BEDROOMS

There are 2 x twin bedrooms both with wall mounted 22-inch TV and Freeview, they have a single wardrobe in each and one of the rooms has a retro Sega games system with 40 pre-installed retro games.

 

DINING AREA

In the dining area you will find a freestanding dining table with 4 chairs.  Perfect for family meals!  Please use the placemats provided to keep the table looking nice.  There is also a utility cupboard.

BABY FACILITIES

There is a baby chair that is freestanding at a low level or can be strapped to a dining chair and travel cot kept in the wardrobe if required, this will fit in the master bedroom with you if preferred.  If these are used during your stay, please clean them following use and leave out for the cleaning team to then sanitise.

PLEASE DO NOT PUT THEM AWAY IF USED.

 

HOUSEHOLD ITEMS

Not really what you want to think about on your holidays!  But here to help you all the same!


You will find a hoover in the master bedroom, please be aware that the cleaning team do not use this, they have their own industrial ones so this is solely for guest use.  Please empty the drum when used to keep it running well and prevent any blockages.  There is a dustpan and brush and iron in the cupboard under the sink along with bin bags and tin foil etc can usually be found in the kitchen drawer.  The sweeping brush and mop and bucket can be found in the utility cupboard next to the fridge.

There is an ironing board under one of the twin beds, please do use this and not the table or worktops if needing to iron any clothing.

There are plug in air fresheners to keep the caravan smelling fresh, if you don't like these please switch them of at the wall and they wil stop working.  Please do not remove them!

BOILER INSTRUCTIONS

You can find the Morco combi boiler in the utility cupboard next to the fridge freezer and can control the temperature of the hot water and radiators (see picture below)

 

The dial to the left controls the water temperature 

The dial to the right controls the radiator temperature

The timer can be used to keep the caravan at the temperature you require in advance of your return

 

 

 

 

 

 

 

 

 

 

The digital display will show the temperature selected.  If this shows an error message such as F1, this usually means you have run out of gas.  All you need to do is contact reception or the out of hours security number to have this replaced, they will ask to come when you are in the caravan so you can sign for safe receipt of the gas bottle and check the boiler is working again for you.  The numbers for this are in the useful information section of this book as well as on the front of the utility cupboard for easy access.  Please remember turn off the central heating on your departure from the caravan – if left on there may be a fuel surcharge, as the caravan may not necessarily be checked on the same day depending on further guest arrivals following your stay.

DECKING & OUTSIDE AREA

There is patio furniture on the decking area to enjoy and also a further table with 4 chairs to the side of the caravan. 

 

SMOKING

We have a strict no smoking policy in our caravan, we are a non-smoking family and ask that our guests respect our wish to keep our caravan smoke free, this also includes the decking area.

 

If you do smoke, we would be grateful if you could do so outside of the caravan with the doors closed, there is a table and chairs to the side of the caravan that can be used and please dispose of all cigarette ends. 

Please note: If any evidence of smoking in the caravan is identified on departure, your security deposit will not be refunded.

 

USEFUL INFORMATION

Should you have any problems at all during your stay, these are the numbers to contact:

 

Problems with anything in the caravan:

Call / Text Julie

07496276845

Or message me on Facebook

Julie’s Cala Gran Caravan Hire

 

If you run out of gas or have any issues on the park you want to report:

Call Owners reception (Office Hours 9am – 6pm)

01253872555

If you are having problems getting a reply during office hours:

07557912820

Out of hours & 24 hour security number:

07899960370

There will always be someone on entry to the complex during opening times to help guests with any problems they may have, the out of hours number is available at all other times.

 

LOCAL SERVICES

Nearest Walk-in Medical Centre 

Fleetwood Health & Wellbeing Centre

Call 111 to access this service

Open 8am- 8pm 7 days per week

 

Nearest A&E Department

Blackpool Victoria Hospital

01253 300000

 

Police Station

Fleetwood Police Station

Call 101 for Non-emergencies

Or 999 in an emergency situation

BUS STOPS

The bus stop to take you direct to Blackpool is just outside the park gates on the same side of the road.  The stop on the opposite side of the road will take you towards Fleetwood and can also be used to take you to the tram stop (approximately 3 stops) just ask the driver for Broadwater tram stop.  Buses are approximately every 10 minutes during the day, the timetable is easily found on the Blackpool Transport App where you can also buy day tickets too.  The bus service you are looking for is the 14.

 

TRAMS

The closest tram stop is Broadwater, turn right out of the park and straight across at the roundabout, past the Nautical College and you will see the tram stop on your left, alternatively hop on the 14 bus as described above.

FARES

Fares are really reasonable for a family! You can get a family day pass for all trams and buses for 24 hours for just £12, it really is great value and saves finding and paying for a parking space in Blackpool!

 

ENJOY

YOUR STAY!

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